General support
For product questions and usage help:
support@manulens.comContact
Need help with OCR, accuracy, or account questions?
We review support requests during pilot windows. Since payments are not open yet, the waitlist is free and all access requests are handled manually.
Privacy & legal
For legal, privacy, and policy-related questions:
legal@manulens.comWhat you can expect from support
- Expected response window for pilot messages: business days in UTC+8.
- Data retention and deletion requests are handled with priority.
- We can confirm OCR accuracy limitations and upload constraints for your use case.
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